every order that’s ready sends its own text.
we answer “is it ready?” so you don’t. zivo texts your customer the moment the order is ready, shows them where it stands, and asks for a google review after they pick up.
book a 20-minute demo20 minutes, by phone or video. You’ll see the actual screen your counter would use.
Hi MARIA G, your order is ready at Ortega Cleaners! Stop by whenever works for you.
app.ortegadrycleaners.com/tracking/…
Delivered
Reply STOP to opt out
three things happen in every cleaner.
the phone rings all day with one question.
“is my order ready?” someone leaves the counter, walks to the rack, comes back, answers. all day.
finished orders sit on the rack.
the work is done. the customer doesn’t know it. so it waits, and the rack fills up with clothes nobody is coming for yet.
the customers who love you stay quiet.
the unhappy ones are the ones who write. meanwhile 98% of people read reviews before choosing a local business — and 68% will leave one if you ask them.
Source: BrightLocal, Local Consumer Review Survey, 2024.
four steps. that’s the whole product.
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01
your counter logs the order.
name, phone, what came in. one screen.
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02
the order is ready. zivo texts them.
nobody has to remember to call anybody.
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03
they check the status themselves.
the text links to a page with their order on it. no app, no password.
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04
after pickup, zivo asks how it went.
one text with a link to your google page. next to it, a second link — “had a problem? tell us” — so an upset customer writes to you instead of writing a review.
A Harvard Business School study of online reviews found one extra star was
associated with 5–9% more revenue. That study looked at restaurants on Yelp;
people choose a cleaner the same way.
Source: Michael Luca, Harvard Business School, “Reviews, Reputation, and Revenue.”
what your counter actually sees.
We set this system up at the shop a month ago and it has exceeded my expectations. It’s very easy to use. It’s saved me time and improved my customers’ experience — they’re part of the whole process now, from dropping their clothes off to picking them up, thanks to the automatic reminders.
Enni — manager, Ortega Cleaners, Jacksonville, FL
twenty minutes, and you’ll know if it’s for you.
No slides. I’ll show you the screen and you tell me whether the person at your counter would use it. — Ana Tesorero, founder of zivo. You’ll be talking to me, not a sales rep.